What Can The EAP Do For Your Employees?

A professional EAP counselor can provide the following confidential services free of charge to your employees and their family members:

Telephone Assessment
The EAP counselor will help the employee clarify the nature of the problem or concern, what assistance is required and what resources are available.

In-Person Employee Assessment
When an employee wishes to schedule an in-person assessment, an appointment will be made within 48 business hours. Flexable scheduling will occur to meet the needs of the employee.

Information
The EAP counselor can answer your employees' questions about treatment and help to identify resources in your local area, how to verify company insurance benefits, and how the EAP works in general.

Crisis Intervention
The EAP counselor will help employees address pressing, critical problems such as the need for immediate treatment, a family or job crisis, or the shock of sudden loss. The EAP counselor will make every effort to ensure a crisis is stablilized immediately. Twenty-four hour/seven days a week assistance will be provided.

Referral For Treatment
If the employee needs ongoing assistance, the EAP counselor will recommend one or more treatment agencies, professionals, education, or support groups in the community. The EAP counselor will assist with the referral.

Follow-up
The EAP counselor will conduct regular follow-ups to ensure the employee's treatment is productive and to provide on-going support.

Freedom From Smoking Program
Family Service offers a Freedom From Smoking program utilizing effective strategies developed by the American Lung Association. The program begins with an orientation session where participants are introduced to the program and their level of motivation is assessed. If they choose to continue they will register for the program. The program then meets for 7 sessions covering 6 weeks. The week the participants actually quit smoking the group will meet twice. The program is a combination of educational, behavioral, and supportive therapy principles. The cost for the entire program, including materials, is $100.00 per participant.

Is There A Cost For EAP Services?
There is no charge to employees or their dependent family members for services provided by the EAP.

What About Cost If An Employee Is Referred Outside The EAP?
If the problem requires assistance beyond that available directly from the EAP, every effort will be made to refer them to a treatment resource covered by your health insurance plan. The EAP counselor will review various options and give suggestions for care that best suits an individual's needs and those of his or her family members.

For more information call (608)252-1320 or toll free (866)968-7327 (YOUR EAP) or email Family Service.